“There are some things we’re trying to get across that we’re going to be able to provide to our customers, but also the consumer and they’ll get to decide what that is,” said Kroger CEO Mark Mulligan.
“We believe we have a pretty strong business culture.”
Mulligan said he hopes to get the U.S. food delivery market back to the “competitive” level that it has been in for years, but he acknowledged there is still work to be done.
He said he wants to help retailers to continue to improve their efficiency.
“We’re committed to making sure that Kroger delivers on its promises,” he said.
“Our delivery teams are very busy.
They need to do their job more efficiently.
We have a very strong team.”
Mulligans comments come as the food industry is struggling to maintain a positive outlook.
McDonald’s Corp. has lost more than half of its market share since mid-2013, as the company struggled to compete with online retailers like Amazon.com Inc. and Whole Foods Market Inc. Meanwhile, many consumers have begun to question whether a fast-food restaurant is a good value.
Kroger is looking to change that perception by expanding its service.
The company says its online and in-store delivery services will reach 20 million U.T.O. locations by the end of the year, with plans to expand to 25 million by 2019.
It also said it will be the first U.K.-based grocery retailer to start a full-line grocery store in 2019.
For now, however, Kroger’s delivery service is focused on getting its products to the shelves.
It has a total of more than 1,500 stores worldwide. For more: